Refund policy

We want you to love your pair. Because underwear is an intimate item and every Tushtastic pair is made to order, our policy works a little differently from a regular clothing store, so here it is in plain language.

Hygiene: no returns of worn or unsealed underwear

For hygiene reasons, and because made-to-order items can't be restocked, we don't accept returns of underwear and we don't offer refunds for change of mind. Please check the size guide before ordering.

Wrong size

If your pair doesn't fit, email hello@tushtastic.com within 30 days of delivery with your order number and the size you need. We'll send one replacement in a different size per item, or issue store credit for the item's price. You don't need to send the original back.

Damaged, defective or misprinted items

If your item arrives damaged, defective, misprinted or is the wrong item, email a photo and your order number to hello@tushtastic.com within 30 days of delivery. We'll reprint and reship it at no cost, or refund the item to your original payment method, your choice.

Lost parcels

If your order is confirmed lost in transit (see our shipping policy), we'll reship it or refund it in full, including shipping.

Cancellations

You can cancel for a full refund until your order goes into production. Email us as soon as possible; once printing starts, the order can't be canceled.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show the credit. Shipping fees are refunded only when we made the mistake or the parcel was lost.

Discounts and packs

If you received pack pricing or a discount code, a refund for part of an order is calculated on the price you actually paid for that item.

Contact

hello@tushtastic.com. Please include your order number.